Parallel AV Inc. T&C
Return Policy & Limited Warranty

Effective Date: January 1st, 2026

This policy applies to all products (“Products”) purchased directly from Parallel AV Inc. (“Parallel AV,” “we,” “us,” or “our”) — whether through our website, by phone, by email, by direct invoice, or through any other direct order or billing arrangement with us — and to Products purchased through our Authorized Distributors or Dealers. It applies equally to individual consumers and to retailers, dealers, and distributors, except where a section below is expressly limited to one group.

Return Policy

Unless required by applicable law, or approved by Parallel AV on a case-by-case basis in its sole discretion, Parallel AV does not accept returns of any Product except where the Product is defective.

If a Product is defective:

Contact us by email or phone (see Section 6) within 72 hours of receiving the Product, unless a longer period is required by law.
You must obtain a Return Merchandise Authorization (“RMA”) number from us before sending any Product back. Products returned without a valid RMA number may be refused or subject to delay.
Once an RMA is issued, we will provide instructions on how and where to return the Product, and whether Parallel AV or the customer is responsible for return shipping costs, which will be confirmed in writing at the time the RMA is issued.

Shipping and Freight Damage

Televisions are susceptible to damage in transit. To make a freight or shipping-damage claim:

Inspect the Product and its packaging at the time of delivery whenever possible.
Report visible shipping damage to us within 72 hours of delivery, with photographs of the damaged packaging and Product.
Failure to report shipping damage within this window may limit our ability to process a claim with the carrier or to offer a replacement.

Non-Returnable Situations

We do not accept returns for:

Buyer’s remorse, incorrect ordering, or change of mind, except as required by law or approved case-by-case.
Products purchased from Unauthorized Retailers (see Section 3).
Products showing signs of misuse, abuse, unauthorized modification, or damage excluded under Section 2 below.

Limited Warranty

Parallel AV Inc. warrants Products it sells against defects in material or workmanship, subject to the terms below.

Proof of purchase — a bill of sale or receipted invoice showing the purchase date — is required to obtain warranty service. This is your evidence that the unit is within the applicable warranty period.

Coverage

Parts and Labor: For 12 months from the date of purchase, if a Product is determined to be defective, Parallel AV will repair or replace the Product, at its sole option, at no charge for parts or labor.
This warranty covers the original purchaser only and, unless otherwise stated in writing by Parallel AV, is not transferable to a subsequent owner.

What Is Not Covered

This warranty does not cover:

Damage caused by misuse, abuse, accident, neglect, improper installation, or improper operation.
Unauthorized repair, service, or modification by anyone other than Parallel AV or a Parallel AV–authorized service provider.
Normal wear and tear, or cosmetic damage that does not affect the Product’s function.
Damage caused by power surges, lightning, electrical events, or connection to improper voltage or an incompatible power source.
Damage caused by water, liquid, moisture, fire, pests, or acts of God.
Products used for commercial display, rental, or other non-consumer commercial use, unless a separate commercial warranty has been agreed to in writing.
Accessories and consumable items (e.g., remote controls, cables, mounting hardware, batteries), except where separately warranted.
Products with an altered, defaced, or removed serial number.

Authorized vs. Unauthorized Purchases

This warranty applies only to Products purchased new from our Website or from a Parallel AV–Authorized Distributor or Dealer.
We do not offer a warranty on Products purchased from Unauthorized Retailers, including but not limited to third-party marketplace listings on Amazon or other online marketplaces not expressly authorized in writing by Parallel AV. Parallel AV is not responsible for the condition, authenticity, or history of Products sold through unauthorized channels.

How to Obtain Service

Contact our customer support center via email at contact@parallelav.com or by phone at +1 858 252 3665
Provide proof of purchase and a description of the defect.
We will provide an RMA number and instructions for repair, replacement, or further diagnostics. Do not ship a Product to us without a valid RMA number.

Our Sole Obligation; Limitation of Liability

Repair or replacement of a defective Product, at Parallel AV’s option, is your sole and exclusive remedy under this warranty. To the maximum extent permitted by law, Parallel AV is not liable for any incidental, consequential, special, or indirect damages arising from the purchase, use, or inability to use the Product, including but not limited to loss of use, data, revenue, or business, even if Parallel AV has been advised of the possibility of such damages.

Implied Warranties

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the length of this written warranty, to the extent permitted by applicable law. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Retailers, Dealers, and Distributors

Products purchased through our Authorized Distributor or Dealer network are covered by this same Return Policy and Limited Warranty. Authorized retailers requesting warranty service or return authorization on behalf of an end customer should include the applicable purchase order or invoice number, along with the end customer’s proof of purchase, when contacting us under Section 1 or 2. Any additional terms specific to a distributor or dealer relationship (such as stock-rotation rights, minimum order terms, or bulk defect allowances) are governed by that party’s separate distribution or dealer agreement with Parallel AV, where one exists.

Governing Law

This Return Policy and Limited Warranty, and any dispute arising from or relating to it, are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except to the extent superseded by federal law or the mandatory consumer protection laws of the state in which you reside.

Changes to This Policy

Parallel AV Inc. may update this Return Policy and Limited Warranty from time to time. The version in effect at the time of your purchase will apply to that purchase.